DELIVERY & RETURNS

Delivery and Returns Policy for Ultrabond Adhesives

Last Updated: November 2024

1. Delivery Policy

1.1 Shipping Methods and Costs
Ultrabond Adhesives offers various shipping options to ensure timely delivery to our customers. Shipping costs are calculated based on the delivery location, order weight, and selected shipping method. The available shipping options and their associated costs are displayed at checkout.

1.2 Delivery Times
We aim to process and dispatch all orders within 2 business days of receiving payment. Estimated delivery times are as follows:

• Standard Delivery: 4-5 business days.
• Express Delivery: 1-2  business days. Delivery times may vary due to external factors such as public holidays or carrier delays.

1.3 International Shipping
Ultrabond Adhesives offers international shipping to various countries. Customers are responsible for any customs duties, taxes, or additional fees that may apply upon delivery to the destination country.

1.4 Tracking Information
Once your order has been dispatched, you will receive a tracking number via email to monitor the status of your delivery.

2. Returns Policy

2.1 Return Eligibility
Products can be returned within [X] days from the date of receipt, provided they meet the following conditions:

• The item is in its original, unopened packaging.
• The product has not been used or damaged.
• Proof of purchase (receipt or order confirmation) is provided.

2.2 Non-Returnable Items
Certain items may not be eligible for return, including:

• Custom or special-order items.
• Opened or used products unless they are faulty or damaged.

2.3 Return Process
To initiate a return:

1. Contact our customer service team at [Contact Email/Phone Number] to request a Return Authorization (RA) number.
2. Package the item securely and include the RA number and proof of purchase.
3. Send the package to the return address provided by our team. Customers are responsible for the cost of return shipping unless the product is faulty or incorrect.

2.4 Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued within [X] business days to your original payment method. Please note that shipping fees are non-refundable.

2.5 Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired product.

3. Damaged or Faulty Items

3.1 Reporting Issues
If you receive a damaged or faulty item, please contact our customer service team within [X] days of receipt. Include your order number, a description of the issue, and photographs of the damage.

3.2 Resolution Options
For faulty or damaged items, we will offer:

• A replacement product.
• A full refund, including shipping fees.
• Repair services, where applicable.

4. Contact Information
For any questions related to deliveries or returns, please reach out to our customer support team:

Ultrabond Adhesives

info@ultrabondadhesives.co.uk

We strive to provide our customers with a smooth delivery and returns experience. Please refer to this policy for any details related to your orders, and contact us if you need further assistance.